FAQs
1. What is red light therapy and how does it work?
Red light therapy uses low-level wavelengths of red light to penetrate the skin, stimulating collagen production, improving blood circulation, and promoting cell regeneration. It helps reduce wrinkles, acne, fine lines, and enhances your skin’s natural glow.
2. Is red light therapy safe for all skin types?
Yes! Red light therapy is non-invasive, gentle, and safe for all skin types. It does not cause burns or damage and has no known side effects when used as directed.
3. How often should I use my red light therapy device?
For best results, we recommend using your device 3-5 times per week for about 10-15 minutes per session. Consistency is key to achieving noticeable improvements.
4. When can I expect to see results?
Most users notice visible improvements in their skin’s texture and glow within 4-6 weeks of consistent use. Results may vary based on individual skin concerns and usage frequency.
5. Can I use skincare products with the devices?
Absolutely! Applying a serum or moisturizer before using the device can enhance absorption and improve results. Opt for lightweight, non-comedogenic products for the best outcome.
6. Does the LumiGlow Scalp Therapy Comb really help with hair growth?
Yes! The red light therapy in the comb stimulates blood flow to the scalp, strengthens hair follicles, and encourages healthy hair growth. Paired with the oil applicator, it ensures deeper nourishment and hydration.
7. Are the devices waterproof?
The LumiGlow Scalp Therapy Comb is fully waterproof and safe for use in the shower. However, our facial devices are not waterproof and should only be used on clean, dry skin.
8. How do I clean my devices?
Gently wipe the device with a soft, damp cloth after each use. Avoid using harsh chemicals or submerging non-waterproof devices in water.
9. What is your return policy?
We offer a 30-day money-back guarantee on all unused and unopened products. If you’re not satisfied, contact us within 30 days of receiving your order, and we’ll assist you with the return process.
10. Do you offer worldwide shipping?
Yes! We offer worldwide shipping. Shipping times vary based on your location, but most orders are delivered within 7-15 business days.
11. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Simply click the link or enter the tracking code on our Order Tracking page to stay updated.
12. What should I do if my product arrives damaged?
If your item arrives damaged or defective, please reach out to us within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.
13. Can I use the facial devices if I have sensitive skin or acne?
Yes! Red light therapy is gentle enough for sensitive skin and is known to reduce inflammation and acne. If you have specific skin concerns, consult your dermatologist before use.
14. How do I contact customer support?
You can reach our customer support team at info@glowliftessentials.shop or through our Contact Us page. We aim to respond within 24-48 hours.